1. General Provisions

• The Buyer agrees to this policy by placing an order on the website www.myessensi.com.

• myessensi.com sells:

  1. Physical products – e.g., candles and similar items.

  2. Digital content – meditation recordings, audio tracks.

  3. Combined packages – physical products together with digital content.

• Delivery of physical products is carried out only within EU countries.

• Digital content is available worldwide.

2. Order Fulfillment, Delivery, and Payment

Delivery for Physical Products

• Orders are shipped within 3–7 business days from receipt of payment within the EU region.

• Shipping costs are added to the order and calculated based on courier services.

• The Buyer must provide a correct delivery address.

• Shipments will be handed over to reliable couriers, with tracking available.

• myessensi.com is not responsible for delays caused by couriers or external circumstances.

Digital Content Delivery

• Digital content (meditations, audio recordings) is provided immediately after payment.

• If you experience technical issues with digital content, please contact: hi@myessensi.com

payment

• We accept payments via secure online solutions (cards, transfers).

• The Buyer is responsible for the accuracy of the information provided (name, address, contact details).

3. Returns and Refunds

Physical Products

• Returns are possible within 14 calendar days from receipt of the item.

• The product must be undamaged, in its original packaging.

• Return shipping costs are paid by the buyer, except when the item was delivered incorrectly or damaged.

• After receiving and inspecting the item, refunds will be issued to the original payment method within 14 business days.

Digital Content

• Due to the nature of digital products (downloadable files, audio recordings), returns or refunds are not available, except for technical errors or unsuitable content.

Combined Packages

• Returns are only possible for the physical part of the packages; the digital part is non-refundable.

4. Disclaimer for Meditations and Digital Content

• All meditation recordings, audio tracks, and guided practices are intended for personal relaxation, mindfulness, and well-being improvement.

• These are not medications, treatments, or medical assistance.

• myessensi.com does not guarantee specific health or treatment outcomes.

• Buyers should use the content responsibly and consult a specialist for medical or psychological issues.

5. Limitation of Liability

• myessensi.com is not responsible for improper use, damage, or unforeseen consequences of physical or digital products.

• Delays in the delivery of physical products due to couriers or external circumstances are not included in the company’s liability.

6. Contacts

All questions regarding orders, delivery, returns, or terms: hi@myessensi.com